How To Articles

Factory Default Polycom, Yealink, and Grandstream IP Phones
If a phone is being migrated from another system or is not behaving as expected, it is a good idea to restore it to the factory default state before provisi...
Sun, Dec 24, 2017 at 1:06 AM
Enable Click to Call In MS Outlook (using SIPTAPI)
The ParagonVoIP WebCentrex system does not have built-in integration with MS Outlook. However, it is possible to make this feature available to your custome...
Wed, Jan 3, 2018 at 9:33 PM
Setting up simple Ring Groups
A Hunt Group or Ring Group refers to a method for distributing phone calls from a single DID, or Auto Attendant option to a group of several extensions and ...
Thu, Jan 4, 2018 at 11:11 PM
Auto Attendant Selection to an External Number
When you have a need for a caller into an Auto Attendant to reach an external number, use this method. It appears that the obvious means to accomplish this ...
Sat, Jan 6, 2018 at 12:53 AM
Hoteling (aka Hot Desking)
Hoteling (also called office hoteling or hot desking) is the practice of providing office space to employees on an as-needed rather than on the traditional,...
Sat, Jan 6, 2018 at 5:45 PM
Changing Auto-Attendant Language
There are several necessary steps required to change the AA Language, please read this article carefully. Create Your Auto-Attendants Specific Exten...
Sun, Mar 4, 2018 at 1:40 PM
Connect to an Overhead Paging System
To connect to an overhead paging system, you must first determine the type of interface involved. Overhead Paging systems can have any of four different int...
Sat, May 5, 2018 at 11:37 PM
Linksys SPA8000
Setting up your Linksys SPA8000. If possible reboot ATA to factory reset.  Resetting to factory Defaults. Connect an analog phone to a line port of the ...
Mon, Mar 5, 2018 at 12:36 PM
Change Timezone in Call Records and Voicemails
All time information in the portal is controlled by the Timezone associated with a specific user login. This includes the Call History records, voicemail ti...
Mon, Mar 5, 2018 at 5:29 PM
Configure Cyberdata v2 SIP Paging Adapter
The Cyberdata SIP v2 Paging Adapter must be manually configured (this device is not supported by the ParagonVoIP Provisioning Server). ParagonVoIP Device...
Sat, May 5, 2018 at 11:34 PM