Many features in the Hosted PBX and Contact Center platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. Below the star codes you will a list of Shortcut features as well.

*Reserved Number Space, Certain 3-4 digit extensions should NOT be used. Please be aware of the Reserved Number Space article to avoid any conflicts with dial translations.

Star Code
Feature Description
Dynamically Park a Call (in the 701-709 range)
*{parking lot}
Park a Call (to a specified park ext)
*35<Extension Number>
Extension Pickup - Answer a Call that is ringing at another extension
Domain Pickup - Answer a Call that is ringing within the same domain
Department Pickup - Answer a Call that is ringing within the same department
*38        Self Pickup - Moves an active call to another extension owned by the same user. (Dial from idle station)
Activate Call Forwarding
*41<Forwarding Number>
Set Forward Busy Destination (only forwards to device or external number, forward to AA done via portal)
*42<Forwarding Number>
Set Forward No Answer Feature
*44    Hot Desking (login) Requires Login and Password
*46Hot Desking (log out) Requires Password of current logged in user
*48<Destination Number>
Ask caller to enter PIN before connecting call
*49<Destination Number>
Ask caller to enter extension # before connecting call
*50<Extension Number>
Auto Answer/Intercom (3 or 4 Digit Ext) (does not work with SLA)
*55{parking lot}
Retrieve a call from a Call Park Queue
To Voicemail - Unauthenticated
To Voicemail - Password Only
*66<10 or 11 Digit Phone Number>
Route call Off Net. This will route a call out through carrier, instead of staying on network
*67<10 or 11 Digit phone number>
To Connection w/ Privacy DID 11 Digit
*67<Extension Number>
To User w/ Privacy
Call Return
*72<Forwarding Number>
Set Forward Destination
DeActivate Forward
Enable Night Timeframe
Disable Night Timeframe
Activate Do Not Disturb
Deactivate Do Not Disturb
Activate Call Recording

Star Code
Feature Description
Deactivate Call Recording
Make Agent Available for a Queue (Online)
Make Agent Unavailable for a Queue (offline)
Activate Forward Busy
Deactivate Forward Busy
Activate Forward No Answer
Deactivate Forward No Answer
*97{ext}Transfer to a 4 digit Extension
Transfer to a 3 digit Extension
Transfer to Self

ShortcutFeature Description
7<Extension Number>
Transfer a call directly to voicemail (3 or 4 digit extension)
Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback
Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback
99<Extension Number>
Auto Answer/Intercom (3 or 4 digit extension)
099<Destination Number>
Invoke the Account Code feature
Unregistered Login to VMail (prompted for acct no and password)
Registered Login to VMail (prompted for password only)
Hot Desking Sign In
Request User's PIN then provides 2nd dialtone (useful for phones in public spaces)

1 - All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to