Many features in the Hosted PBX and Contact Center platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. Below the star codes you will a list of Shortcut features as well.
*Reserved Number Space, Certain 3-4 digit extensions should NOT be used. Please be aware of the Reserved Number Space article to avoid any conflicts with dial translations.
Star Code | Feature Description |
| *** | Dynamically Park a Call (in the 701-709 range) |
| *{parking lot} | Park a Call (to a specified park ext) |
| *35<Extension Number> | Extension Pickup - Answer a Call that is ringing at another extension |
| *36 | Domain Pickup - Answer a Call that is ringing within the same domain |
| *37 | Department Pickup - Answer a Call that is ringing within the same department |
| *38 | Self Pickup - Moves an active call to another extension owned by the same user. (Dial from idle station) |
| *40 | Activate Call Forwarding |
| *41<Forwarding Number> | Set Forward Busy Destination (only forwards to device or external number, forward to AA done via portal) |
| *42<Forwarding Number> | Set Forward No Answer Feature |
| *44 | Hot Desking (login) Requires Login and Password |
| *46 | Hot Desking (log out) Requires Password of current logged in user |
| *48<Destination Number> | Ask caller to enter PIN before connecting call |
| *49<Destination Number> | Ask caller to enter extension # before connecting call |
| *50<Extension Number> | Auto Answer/Intercom (3 or 4 Digit Ext) (does not work with SLA) |
| *55{parking lot} | Retrieve a call from a Call Park Queue |
| *61 | To Voicemail - Unauthenticated |
| *62 | To Voicemail - Password Only |
| *66<10 or 11 Digit Phone Number> | Route call Off Net. This will route a call out through carrier, instead of staying on network |
| *67<10 or 11 Digit phone number> | To Connection w/ Privacy DID 11 Digit |
| *67<Extension Number> | To User w/ Privacy |
| *69 | Call Return |
| *72<Forwarding Number> | Set Forward Destination |
| *73 | DeActivate Forward |
| *74 | Enable Night Timeframe |
| *75 | Disable Night Timeframe |
| *78 | Activate Do Not Disturb |
| *79 | Deactivate Do Not Disturb |
| *80 | Activate Call Recording |
| Star Code | Feature Description |
| *81 | Deactivate Call Recording |
| *88 | Make Agent Available for a Queue (Online) |
| *89 | Make Agent Unavailable for a Queue (offline) |
| *90 | Activate Forward Busy |
| *91 | Deactivate Forward Busy |
| *92 | Activate Forward No Answer |
| *93 | Deactivate Forward No Answer |
| *97{ext} | Transfer to a 4 digit Extension |
| *98{ext} | Transfer to a 3 digit Extension |
| *99 | Transfer to Self |
| Shortcut | Feature Description |
| 7<Extension Number> | Transfer a call directly to voicemail (3 or 4 digit extension) |
| 71[0-9] | Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback |
| 72[0-9] | Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
| 99<Extension Number> | Auto Answer/Intercom (3 or 4 digit extension) |
| 099<Destination Number> | Invoke the Account Code feature |
| 5000 | Unregistered Login to VMail (prompted for acct no and password) |
| 5001 | Registered Login to VMail (prompted for password only) |
| 5002 | Hot Desking Sign In |
| 5003 | Request User's PIN then provides 2nd dialtone (useful for phones in public spaces) |
1 - All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to support@paragonvoip.com.