Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting them to leave a message.

Call Flow with Enhanced Voicemail

  1. The caller dials a DID or extension number
  2. The caller hears the called party's voicemail greeting
  3. The caller hears "To dial another extension press 1, to leave a voicemail press 2 or simply stay on the line" (at this point, the caller can also dial 0 to reach the Operator extension).
  4. If option 2 is chosen, the caller hears "Please leave a message after the tone".

Warning: Pressing 0 to reach the Operator extension is not enabled by default. To turn on you will need to set Operator Forward to which extension it will route to.

A custom voicemail greeting that announces the option when pressing "0" should also be uploaded.

Call Flow with Enhanced Voicemail Disabled

  1. The caller dials a DID or extension number
  2. The caller hears "Your call is being forwarded please hold"
  3. The caller hears the called party's voicemail greeting
  4. The caller hears "Please leave a message after the tone".

Disabling Enhanced Voicemail

  1. We can remove the audio file prompt from the domain. In this case, Enhanced Voicemail is not technically off but will have a momentary instance that there is very little probability that a user can access it. This will require a Support ticket specifying to make the change on our side.
  2. You can disable enhanced voicemail on DID's under Inventory and on Auto-Attendants. However, enhanced voicemail will still be present on extension-to-extension calls. There are also several routing scenarios that will still result in the enhanced voicemail greeting to be played such as Forwarding to Voicemail. Support can enable a configuration parameter on the back end that will disable Enhanced Voicemail on new answering rules.

Voicemail Graphical Options Menu