Existing User Credentials Recovery
If a user has forgotten their Login Name or Password, they now have the option to recover their
credentials via the login page.
Forgot Login Name
After clicking the “Forgot Login Name” link on the login page, the
Forgot Login Name will Prompt for the User Email and (Optional) Extension
If the email (and extension) match the user in the system, a Login Name Request email will be
sent the user email. If validation fails, the user will receive a error message in the portal
prompting them to contact their administrator. Validation can fail if the email and extension are
duplicated on more than one domain; for example, if the email address firstname.lastname@example.org and
extension 1001 are both used in domain abc-company.11111.service and domain
acme.11111.service, this creates a collision.
Clicking the Forgot Password link on the login page will prompt the user for their Login Name.
If the user enter a known login name, they will be taken through the Password Reset flow.