Configure the User’s SIP Phone

When a User is created, the system will automatically create a SIP device that matches the extension number you specified when the User was created.  You can see the device created by clicking on the User’s name and selecting the ‘Phones’ tab.

Auto-Provisioning a SIP Device

The ParagonVoIP system is able to auto-provision SIP devices.  In order for this process to work, you must do two things:  (1) configure the SIP device to use the provisioning server, and; (2) associate a MAC address of the SIP device with the User’s SIP Phone extensions.  

To accomplish Step 1, refer to the article entitled Add Provisioning Server URL onto a SIP Device.

To accomplish Step 2, go back into the ParagonVoIP portal and browse to the phones page of the User.

Click on the ‘Edit’ icon for the SIP Device that you wish to configure.

This will display a form as shown in the image below. Select the model of the phone you wish to provision from the list of supported devices.

After you select the model of your SIP Device, the form will prompt you to enter the MAC Address of the SIP Device, and the Line Number that you wish to configure on the phone. Complete the form using the following table as a reference.

For Yealink brand devices, select the v3 option from the model selector (see below) and ensure that you are using device firmware that is version .70 or higher.

You can download the latest Yealink firmware here.

Manually Provisioning a SIP Device

In case you do not have a SIP Device that is supported by the provisioning server, you will have to manually provision any SIP compatible device or softphone. The settings shown under ‘Manual or Softphone’ in the model selector must be manually entered into your SIP device.

Assigning Additional Phones

Users may have more than one SIP device. To assign another SIP device to a User:

  1. Click on the User’s name
  2. Select the ‘Phones’ tab‘
  3. Click the ‘Add Phone’ button
  4. Follow the steps outlined above

When there are multiple SIP Devices associated with a single User account, the default system behavior is to ring only the first device configured when an inbound call is received. The ringing behavior can be controlled by the User's Answering Rules from the End User portal.