To configure voice mail for the selected user:
From the Users page, click the Voicemail tab. A page similar to the following appears.
Complete the settings in the Voicemail tab.
Table 1-1. Voicemail Settings
|Enable||Enable (check) or disable (uncheck) voicemail.|
|Options||This setting affects audio voicemail (calling into voicemail), but does not affect the web portal voice messages. Check the appropriate inbox options. Choices are:|
Sort Voicemail inbox by latest first = plays newest messages first.
Announce voicemail received time = plays the timestamp of the message.
Announce incoming call ID = plays the caller ID number if available.
|Operator Forward||This setting determines where a call is sent if the caller presses 0 while the voicemail greeting is being played. When using this feature, tell callers near the beginning of your recorded voicemail greeting that they can press 0 to redirect their call.|
|Number of Messages||Read-only field that shows the current count of messages. Click the Clear messages link to delete messages, but leave greetings in place.|
|Limit||Read-only field that shows user’s storage limit.|
|Used||Read-only field that shows user’s used storage. Click the Clear data link to delete all messages, greetings, and the name recording.|
|Voicemail Greeting||To select an active voicemail greeting, click a greeting from the drop-down list.|
To play the selected greeting, click the
To download the selected greeting, click the icon.
To upload or record a greeting, click the icon to display the Manage Greetings pop-up window. Greetings must be in MP3 or WAV format.To upload a greeting.
To upload a Greeting:
|Recorded Name||If your company has a dial-by-name directory, you must record your name to appear in the directory. Click theicon to listen to your current name recording on your computer or click theicon to upload or record a new greeting.|
Unified Messaging is controlled at the system level. To make adjustments please submit a ticket to firstname.lastname@example.org. Please detail which user on your system you would like altered and to which option you would like it changed to.
By default all users are set to Send w/Attachment (leave as new)
|Email Notification||Adjust your voicemail to email settings. Choices are:|
None = no emails when voicemail is left.
Send w/ Hyperlink = system sends an email to this user with a link to the voicemail
Send w/ Brief Hyperlink = system sends an email to this user in plaintext with a link to the voicemail
Send w/ Attachment (storage option) = system sends an email to this user with the audio file of the message attached. The storage option lets this user leave messages in his inbox as new, move to saved, or move to trash.
Send w/ Brief Attachment (storage option) = system sends an email to this user in plaintext with the audio file of the message attached. The storage option lets this user leave messages in his inbox as new, move to saved, or move to trash.
|Options||Check the appropriate unified messaging options. Choices are:|
Send email when inbox is full = system sends an email if this user’s voice mail inbox runs out of space.
Send email after missed call = system sends an email if this user missed a call.
For additional information pertaining to voicemail and voicemail features, See Articles Accessing Voicemail or Sending Voicemail Alerts by SMS