How To Articles

Agent Annoucements
Announce to Agent is a powerful way to further assist Queue Agents in preparing for and effectively handling calls. It allows the system to play a message p...
Mon, Dec 11, 2017 at 12:38 AM
Audio Monitoring (Listen, Whisper, and Barge)
By utilizing the new features of Join Call / Whisper / Listen Only users, usually Call Center Supervisors or Managers, are able to monitor and manage agent....
Mon, Dec 11, 2017 at 12:50 AM
Forward Queued Calls to Voicemail
When a caller enters a Call Queue, you may wish to route the call to a voicemail box in cases when no Agent is available to answer. There are four possible ...
Sat, Jan 6, 2018 at 2:23 PM