You can change the global voicemail greetings for all the extension users or change voicemail greeting for a specific extension.

Components of a Voicemail Greeting

When an extension user is unavailable, the voicemail greeting consists of 3 audio clips: Unavailable Prompt + Voicemail Prompt + "Di".

When an extension is busy on a phone, the voicemail greeting consists of 3 audio clips: Busy Prompt + Voicemail Prompt + "Di"

  • Default Unavailable Prompt: The person at the extension XXXX is unavailable.
  • Default Busy Prompt: The person at the extension XXXX is busy.
  • Default Voicemail Prompt: Please leave your message after the tone, when done hang up or press the pound key (#)."

Change global voicemail greetings

  1. Prepare your custom prompt files, and upload to the PBX.
  2. Go to Settings > PBX > General > Voicemail > Greeting Options.
  3. Change the global voicemail greetings.
    • Max Greeting Length (s): Select the maximum length of greetings in seconds. The default value is 60.

      Valid values: 30, 60, 90, 120, 600.

    • Busy Prompt: Select the prompt that will be played when the extension is busy.
    • Unavailable Prompt: Select the prompt that will be played when the extension is unavailable.
    • Voicemail Prompt: Select the prompt that will be played after Busy or Unavailable prompt.
  4. Click Save and Apply.

Change voicemail greetings for a specific extension

By default, the global busy prompt and global unavailable prompt are applied to all extensions. If an extension user wants to use her/his personal greetings, you can change the prompts for the extension.

Note: The greeting prompt file format should be ".wav", ".WAV" or ".gsm" file.

The file size must not be larger than 8MB.

Supported Format: PCM: 8K, 16bit, 128kbps; A-law(g.711): 8k, 8bit, 64kbps; u-law (g.711): 8k, 8bit, 64kbps; gsm: 6.10, 8k, 13kbps.

  1. Go to Settings > PBX > Extensions, search and find the desired extension, click .
  2. Click the Features tab.
  3. Click Browse to upload a prompt file.

  4. Click Save and Apply.