By default, when the PBX is forwarding an incoming call to another number, the PBX will play the call forwarding prompt "please hold when I try to locate the person you are calling", and then play the MoH music when the caller is waiting. You can disable the call forwarding prompt and change the MoH music to a normal ring tone. In this way, the caller will not realize that the call is forwarded.
- Go to .
- Unselect the checkbox of Play Call Forwarding Prompt.
- In the Music on Hold for Call Forwarding drop-down list, select Ringing Tone.
- Click Save and Apply.