Edit extension groups

You can edit the group name, add more extensions to the group or remove extensions from the group.

  1. Go to Settings > PBX > Extensions, search and find the desired extension group, click .
  2. Edit the group as you need.
  3. Click Save and Apply.

Delete extension group

  1. Go to Settings > PBX > Extensions > Extension Group, search and find the desired extension group, click .
  2. Click Yes to confirm the deletion.

Extension Groups Application

You can use the extension groups when you need to assign extensions for outbound routes, ring groups, queues, etc.

For example, you need to set an outbound route and only allow the Support group members to make outbound calls through this route. You can simply assign the Support extension group instead of assigning an extension member one by one. It simplifies the configuration process.