When a call comes into the PBX from outside, PBX needs to know where to direct it. The incoming call can be directed to an extension, a ring group, a queue, or a digital receptionist (IVR) etc. For this purpose, you need to set up inbound routes on the PBX.

  1. Go to Settings > PBX > Call Control > Inbound Routes.
  2. Click  to edit the default inbound route.
  3. In the Member Trunks field, double click the desired trunk in the Available box, the trunk will appear on Selected box.
  4. In the Destination field, select a destination for the inbound route (e.g. extension 1001).
  5. Click Save and Apply.
When a person calls in the selected trunk "cloudcall", the call will be directed to extension 1001.