When a call comes into the PBX from outside, PBX needs to know where to direct it. The incoming call can be directed to an extension, a ring group, a queue, or a digital receptionist (IVR) etc. For this purpose, you need to set up inbound routes on the PBX.
When a person calls in the selected trunk "cloudcall", the call will be directed to extension 1001.
- Go to .
- Click to edit the default inbound route.
- In the Member Trunks field, double click the desired trunk in the Available box, the trunk will appear on Selected box.
- In the Destination field, select a destination for the inbound route (e.g. extension 1001).
- Click Save and Apply.