When something does not work right with ReachUC, the best way to get help and report a problem is to send the support team your application logs. This can be done directly from the ReachUC app.
For iPhone – Settings – Preference – Log SIP Traffic(switch on) – hit Settings again – SIP Log – Share – Share by Email.
For Android – Settings – Preference – Troubleshooting Logs – hit back arrow – a “Logs” option should appear – choose “sip” – hit setting – Share.
For WebRTC – Settings > Log will show you the application logs. When reporting an issue to support, download the log file and attach it your correspondence.