FAQ

User Roles - PBX Manager Portal Overview
The ParagonVoIP PBX Manager Portal is a portal which gives customers access to the system to manage their personal account settings and or the company setti...
Thu, Nov 7, 2019 at 12:53 PM
Auto Attendant Timers
It is possible to set timers on Auto-Attendants, the options are 'Timeout before first key press', 'Timeout after last key press', and '...
Thu, Nov 7, 2019 at 1:34 PM
Incoming Call Pop Out
When you receive an incoming call while logged into the branded portal or dashboard, you will receive a popout with options to Reject or Accept the call. A...
Thu, Nov 7, 2019 at 1:38 PM
What is Enhanced Voicemail?
Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting t...
Thu, Nov 7, 2019 at 1:43 PM
Why is my number showing as SPAM?
This could be caused by the carrier used by the receiver's end that has marked the number as Spam.  The DID is probably being spoofed by spammers/scamme...
Sun, Jun 12, 2022 at 10:57 AM
How do I handle calls from suspected spoofed DIDs?
Unfortunately, there is not a way to identify spoofed numbers because they come along the same path and look the same as a legitimate phone call. You or you...
Sun, Jun 12, 2022 at 10:55 AM